![]() If you have followed steps 1 and 2 and are still not satisfied, you can escalate your complaint to the Independent Examiner of Complaints (IEC) within 3 months of receiving our response. If you have followed step 1 and are not satisfied with our response, you can ask us to We will contact you within 15 working days from receiving your complaint, either with a full reply or to let you know what is happening if we have not finished our investigation. When we receive your complaint, we will investigate and let you know what went wrong and advise you what we are doing to put things right. Visited one of our offices to get your passport. the date and time of your appointment and an appointment reference number if you.Phone numbers, and a fax number and email address if you have these) information so we can contact you (name, address, postcode, day and evening.the barcode number from the application form, if you have a note of it.which of our offices the application form was sent to.the date the application form was sent to us.the name and date of birth of the person the passport was for.
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